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Strengths-Based Customer Service
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What would happen if you focused on customers’ strengths instead of on the barriers they face?
A common pattern in workforce development is to identify challenges first. This is only natural, since challenges are often what make a customer eligible for a program or for intensive and training services. However, employment and educational success grows through the maximization of customers' strengths.
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- Resource Publication Date: 2015
- Posted by: Laura Aron
- Posted in: Indian & Native American Programs